Reference

How We Handle Your Personal Information

When you open an account with gobet asia and deposit via DANA, OVO, GoPay or QRIS, your payment details and account information stay encrypted and separate from our…

Encrypted payment storageLocal law complianceYour access rights explained
gobet asia How We Handle Your Personal Information
GET IN TOUCH

Contact Us About Your Privacy

Email Support Send a data request or privacy question to our support team. We respond to privacy enquiries within 48 hours on weekdays, and keep a record of every request you make.
Account Settings Update your personal information, contact email and phone number directly in your account dashboard under Profile. Changes take effect immediately for login credentials and display settings.
Live Chat Our support team is available on live chat from 08:00 to 23:00 Indonesia time, Monday to Sunday. Ask about data retention, cookie settings or how to download your account history.
HOW WE PROTECT YOU

Security, Retention and Your Control

Payment Data Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end and stored in separate secure vaults from game records. We never log your full card number or bank credentials—payment processors handle that directly.

Cookie Transparency

We use session cookies to keep you logged in and functional cookies to track which games load fastest on your device. You can disable third-party cookies in your browser; we'll still let you play, but the lobby may load slower.

Account Access Rights

You can request a full copy of your personal data, game history and payment records in one downloadable file. Email us your request and we'll prepare it within 10 business days. No charge for the first request per calendar year.

Data Deletion & Withdrawal

After you close your account, we keep anonymized play data for 12 months for fraud detection. Personal identifiers are deleted after seven years unless law requires longer retention. You can request early deletion of non-essential data.

Third-Party Game Studios

When you play Live Baccarat, Aviator or Fish Hunter, those studios receive only your session ID and game outcome—never your payment method or personal name. Each studio has its own privacy notice available on request.

Policy Updates

If we change this privacy policy, we'll email you 30 days before the change takes effect. You can review the new terms on this page or contact support to discuss any concerns before the update.

Privacy Policy Questions We Hear Most

When you close your account, we mark it inactive within 24 hours and stop collecting new data. Your payment history stays encrypted for seven years for tax purposes. Game records are anonymized after 12 months. You can request full deletion of non-essential data anytime via email support.

Yes. Open your browser settings, go to Cookies, and search for 'gobetasia.info'. You'll see session cookies (login), functional cookies (game speed tracking) and analytics cookies (how often the lobby loads). You can delete or disable any except session cookies, which log you out immediately.

We retain transaction records for seven years after each deposit or withdrawal for tax and fraud compliance. You can view your full history in Account > Transactions anytime. After account closure, encrypted records stay archived for three years, then deleted unless law requires longer.

Only our Compliance, Payments and Support teams have access to personal data—never game developers or marketing staff. Payment processors (DANA, OVO, GoPay, QRIS partners) see only what's needed to clear your deposit. Access is logged and audited monthly for security.

Yes. Email our support team and ask for a 'Data Subject Access Request'. We'll prepare a file with your profile, game history, deposits, withdrawals and login timestamps within 10 business days. Download it directly from your account or via email—no cost for your first request per year.

No. We do not sell your personal data or game history to third parties. Where local law permits, we share anonymized, aggregated play trends (e.g., 'Aviator was played 50,000 times this month') with game studios to improve their titles. Your name and payment info are never included.

Go to Account > Profile Settings. Update your email or phone anytime. We'll send a verification code to your current email; enter it to confirm. Changes take effect immediately. If you lose access to your registered email, contact live chat—we verify your identity via account history before resetting it.