Reference

Terms & Conditions that shape your gobet asia account

When you open an account with us, you agree to the rules that keep your wallet, your play history and your withdrawals secure.

Clear account rulesPayment verification stepsWithdrawal & security policy
Explore the Lobby Read FAQ
gobet asia Terms & Conditions that shape your gobet asia account
REACH OUR TEAM

Contact us about your account or these terms

Live chat support Open the chat widget in the bottom-right corner of the lobby Monday to Sunday, 08:00 to 23:00 Indonesia time. Our team answers account and policy questions in English.
Email support Send your question to [email protected]. Include your account email and a brief summary of what you need. We reply within 24 hours on business days.
In-account help Tap the question mark icon in the top-right of your account dashboard to access FAQs and account settings. You can also request a copy of your terms from there.
HOW WE PROTECT YOU

Data security and your account rights under our terms

Password and two-factor security

We encrypt your password on storage and use two-factor authentication when you log in from a new device. You control which devices can access your account from the security settings page.

Payment data handling

We never store your full card number or OVO PIN. DANA, OVO, GoPay and QRIS transactions are processed through encrypted third-party payment gateways; we only see the reference ID and cleared amount.

Withdrawal verification

Before releasing a withdrawal, we verify your identity and match the payout method to the deposit method you used. This protects both your account and prevents fraud.

Cookie and tracking policy

We use cookies to keep you logged in, remember your settings and track your play session. You can disable non-essential cookies in your browser; essential cookies keep the lobby running.

Data retention and deletion

We keep your account data and bet history while your account is active. After you close your account, we retain records for 12 months for audit and dispute purposes, then delete them unless law requires longer storage.

Request a copy of your data

You can request a full export of your account data, bets and transactions by emailing [email protected] with the subject 'Data Access Request'. We send it within 14 days.

Common questions about gobet asia terms

We'll ask you to confirm your identity and payment method ownership during withdrawal review. Unverified accounts may experience delays. Send us a copy of your ID and the payment receipt from your deposit, and we usually complete verification within 24 hours. This protects your account from unauthorized access.

Yes. Go to your account settings, tap 'Payment Methods', and add a new DANA, OVO, GoPay or QRIS link. Withdrawals must go to the same payment method you used for your last deposit unless you contact support first. We do this to prevent payment disputes.

Withdrawals are processed in one to five business days after verification. DANA and OVO transfers usually clear in 1–2 business days; GoPay and QRIS may take up to 5. Public holidays extend the timeline. Check your withdrawal status in the transaction history section of your account.

It means your ability to play live tables, slots or our sportsbook may vary depending on your location and Indonesia's current gaming regulations. We support you where local law permits. Your access is confirmed when you open your account; contact support if you have questions about your region's eligibility.

We share your name, email and payment reference only with our payment processor (to clear your DANA, OVO, GoPay or QRIS deposit or withdrawal) and our licensed support vendor. We never sell your data. We share information with authorities only if required by law.

Yes. Tap 'Close Account' in your settings, and we'll process any remaining balance as a withdrawal to your linked payment method within 3–5 business days. Your account data is retained for 12 months after closure for record-keeping, then deleted.

Contact our support team at [email protected] or through live chat with your bet ID and a description of the issue. We investigate all disputes within 48 hours and respond via email. Keep screenshots of your bets and account balance to speed up resolution.

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